AI automation for ecommerce
Stay close to the order, from cart to aftercare.
Manage cart recovery, product updates and order questions with workflows that check current commerce data before acting.
- A starting point
- Abandoned cart recovery
- Your team owns
- Approvals and exceptions
- We look after
- Setup and monthly care
FOR ECOMMERCE
Choose the handoff that needs help.
Abandoned cart recovery
Follow up on eligible abandoned carts using current stock, recent shopping activity and message history to decide whether a reminder still makes sense.
Product merchandising sync
Carry approved product ordering from the merchandising controls to the storefront and dealer experience, then check that the saved order appears.
Order status assistance
Give staff a current, source-linked order summary so routine status questions do not require searching several systems.
Refund and dispute monitoring
Keep refunds and payment disputes visible alongside their original payment, with changing status and financial treatment recorded for review.
ONE USEFUL FIRST STEP
Start with a process you know.
Choose a high-volume task you can observe from start to finish: an eligible abandoned cart, an approved merchandising change or an order-status request.
Read the current cart, product or order from the commerce source of truth.
Apply the relevant eligibility, stock, identity and recent-activity checks.
Run the approved recovery or update, or prepare the support response for review.
Verify the customer-facing result and route exceptions to the commerce team.
Why this fits your team
Online retailers and growing commerce teams
Ecommerce automation needs to follow the shopper's current state. A cart reminder can become irrelevant after a purchase, a saved collection order can take time to appear, and a refund should stay linked to the original payment.
We start with one operational loop and define its stop conditions. The same setup includes ongoing checks for broken connections, repeated actions and records that need a person's decision.
AN EXAMPLE
Picture the handoff.
A shopper leaves a cart and completes a purchase later that evening. Before a recovery message runs, the workflow checks for the newer order and stops it. A separate order-status request uses the current fulfillment record.
Illustrative scenario. Tools and rules are confirmed during scoping.
Your people make the call.
Your team sets offers and merchandising priorities, handles disputed deliveries and approves refunds. The workflow should make those decisions easier to review, with the relevant order and source history attached.
A few measures that matter.
Agree on a starting point. Review what changes.
- Eligible recovery messages and suppression reasons
- Approved merchandising changes visible on the storefront
- Order questions escalated for missing or conflicting data
LET’S MAKE WORK FLOW
Bring us the busywork.
We’ll help you choose a useful first automation.